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[.highlight_red]Report[.highlight_red]

About the situation

Please note that this form is not meant to get assistance over an existing issue, but to submit a formal complaint about bunq. You can only file a complaint if you have already contacted our support first and were dissatisfied by the outcome. If you want to contact our support team instead, visit this page to see how you can contact us.

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About you

Please enter a valid email address.
Please tell us your name and email so we can reach out to you!
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About the bunq user you want to report

Please fill in as much as you know. We need at least one of these to identify the user.

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Please enter a valid email address.
We need some information to find the user. Please fill in at least one of these fields.
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About the fraudster you want to report

Please fill in as much as you know. We need at least one of these to identify the fraudster.

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Please enter a valid email address.
We need some information to identify the fraudster. Please fill in at least one of these fields.
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About you

Please note that this form is not meant to get assistance over an existing issue, but to submit a formal complaint about bunq. You can only file a complaint if you have already contacted our support first and were dissatisfied by the outcome. Visit this page to see how you can contact us.
We kindly ask you to wait a little longer, our support team is doing the best they can to reply to you as soon as possible.
Please note that you can only file a complaint if you are a bunq user. If you bank with another party, please reach out to them instead.
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About the transaction

Please enter an amount above 0.
We need this information to find the transaction. Please fill all the fields!
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About the issue

Please upload a ZIP folder with as many supporting documents as possible (Learn how to zip a folder on MacOS and Windows). Think of screenshots, purchase confirmations or anything else.
Max. file size 10MB
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About the situation

Please answer all of the questions. This will allow us to help you get back into your account ASAP!
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About the issue

Please upload a PDF version of the police report.
Max. file size 10MB
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